frequently asked questions

Get The Answers You Need

Find answers to common questions about our AI assistants, services, and how we can help your business succeed. If you don’t find the answer you’re looking for, use the form on the right to ask your question directly—we’re here to help!

What is an AI assistant, and how does it work?
An AI assistant is an intelligent solution designed to handle customer service calls. It can answer calls, have meaningful conversations, retrieve and share information about your products and services, book appointments, and transfer calls if needed. It leverages advanced AI technology to ensure smooth and efficient communication.
Can the AI assistant access and use detailed product and service information?
Yes, the AI assistant can be configured with comprehensive information about your products and services. It retrieves the correct details instantly to answer customer inquiries accurately.
How can the AI assistant handle appointment scheduling?
The AI assistant can book appointments on behalf of your business, check availability, and send confirmation messages to customers. This feature can be tailored to meet your specific scheduling needs.
Can the AI assistant transfer calls to a live agent or another number?
Absolutely. The AI assistant can act as a call center switchboard, transferring calls to multiple numbers or live agents based on predefined rules or customer needs.
Is the AI assistant compliant with GDPR regulations?
Yes, our AI assistant service is fully compliant with EU GDPR regulations, ensuring that all customer data is handled securely and responsibly.
How easy is it to set up and use the AI assistant?
Setting up the AI assistant is simple. You’ll receive access to a dedicated customer portal where you can configure the assistant, monitor call statistics, review logs, and view call summaries.
Can the AI assistant be integrated with our existing systems?
Yes, the AI assistant can integrate seamlessly with your company's existing IT systems, enabling it to access and use relevant data during calls.
Does the AI assistant provide call summaries or statistics?
Yes, the customer portal provides detailed call summaries, including key highlights and logs. It also includes comprehensive call statistics to help you analyze performance and improve operations.
What kind of support do you provide during setup and usage?
We offer full support during the setup process and ongoing assistance to ensure that your AI assistant operates effectively and meets your business needs.
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